Walpole, MA 02081, US
About High Rock
Confidence
The Mission. The Passion
Confidence
Gerry Criscenzo, High Rock's founder, has over 20 years of hands-on technology, systems analyst and project management expertise. His expertise ensures you are making the best technology decisions.
- Cyber Security
- IT Business & POS Systems
- Remote Access
- Video Conferencing
- Cloud VoIP Phone Systems
- Cloud Services (Data backup, Email, File shari
Gerry Criscenzo, High Rock's founder, has over 20 years of hands-on technology, systems analyst and project management expertise. His expertise ensures you are making the best technology decisions.
- Cyber Security
- IT Business & POS Systems
- Remote Access
- Video Conferencing
- Cloud VoIP Phone Systems
- Cloud Services (Data backup, Email, File sharing)
- Accounting and HR Solutions
- Office/store Build-outs
- Procurement: Networking, Software/ Hardware Purchases & Management
- IT Asset Management
- More
Experience
The Mission. The Passion
Confidence
Gerry Criscenzo's expertise is in a wide range of industries with a rich network of technology resources
- Software/Hardware
- Point of Sale (POS), Inventory
- ERP & Dealer Management Systems
- Automotive Dealerships
- Retail
- Power Sports/Sporting Goods
- Home Services/Remodeling
- Financial Services
- More
With a background in Customer Experience, Gerry focuses
Gerry Criscenzo's expertise is in a wide range of industries with a rich network of technology resources
- Software/Hardware
- Point of Sale (POS), Inventory
- ERP & Dealer Management Systems
- Automotive Dealerships
- Retail
- Power Sports/Sporting Goods
- Home Services/Remodeling
- Financial Services
- More
With a background in Customer Experience, Gerry focuses on ensuring your technology delivers the best customer & employee experience. Technology should help your team, not replace them.
The Mission. The Passion
The Mission. The Passion
The Mission. The Passion
A company can lose tens or hundreds of thousands of dollars in lost productivity by partnering with or selecting the wrong technology or company.
High Rock is independent of solution providers to help you make confident technology decisions
from business system analyst to vendor selection through implementation.
High Rock is in Your Corner
Technology is extremely challenging!
Gerry Criscenzo breaks it down so you can make confident decisions and reduce risks. Technology advances in the blink of an eye. Tomorrow will present a better solution than today's, which, is why we're solution neutral. Unlike many other consultants who represent single solutions, we take time to understand your business' unique needs and then research the best current solution for you.
Gerry Criscenzo is your trusted business systems/technology analyst providing you critical research, insight, and due diligence. He frees up management's valuable time to focus on running your business. High Rock accelerates your decision-making. This saves you real money, and enables you to make IT and technology decisions with greater confidence and lower risk. High Rock works only with small-to-medium business to commit our time to you. Our robust research cuts through the hype and marketing noise to get to the truth most relevant to your company.
High Rock knows and asks the right questions and keeps asking. Gerry Criscenzo has a richly developed network of resources, and relationships, and is in a technical position to discover, assess and professionally scrutinize information. Gerry provides the mission/decision-critical information you need, when you need it.
Every Business Is Different: One Size Does Not Fit All
High Rock's first step is understanding "your" business and then researching the right technology. Gerry interviews, listens, asks questions and gathers essential feedback from your team, the people in your company, on what works, and what doesn't. Your people are a wealth of knowledge.
High Rock's High Level Process
- DISCOVERY: Gerry Criscenzo works side-by-side with your project team through this most important step to understand and document workflow, processes and IT systems to create your Project Scope. Discovery is crucial to understand what works for you, what doesn't and discuss your current and future goals.
- Once the discovery process is complete, all data is reviewed with your project team to finalize the Project Scope. Goals and features are prioritized by "must have" (Phase 1) and "nice to have" (Potential Phase 2).
- RFP: The collected discovery data is compiled, edited and converted into an RFP (Required Functional Processes), which can range from 25-75 or more pages.
- The RFP is crucial to the smoothest possible implementation, and includes all milestones, and desired Go-Live date. It mitigates and prevents costly surprises and delays.
- The RFP is sent to vendors and tells them, in detail, your current situation and exactly what you require from the solution.
- Vendor Research: With the RFP, Gerry Criscenzo researches, interviews, and performs live online demos to identify the best potential solution providers that meet your goals and budget.
- Vendor Selection: The vendor list is culled down to the top three contenders, which are then presented to you for final selection. This detailed presentation includes pros and cons, implementation and 5-year cost comparisons, tech support and training options/costs, much more, as well as scheduling crucial live demonstrations.
- Once the vendor is selected and awarded the contract, Gerry Criscenzo guides you through the vendor's contractual agreements such as MSA (Master Services Agreement), SLA (Service Level Agreement), HSA (Hosted Services Agreement), SOW (Statement of Work) and others before your legal team reviews them.
- Implementation: Once contracts are signed and submitted, Gerry works closely with the vendor and your team to manage the implementation through Go-Live to ensure your project stays on time and within budget.
- Success: Post-implementation follow up in the event any issues arise requiring resolution.
Partner with People, Not Just Technology
Working in IT, Gerry has a Customer Service/Experience background focused on delivering an exceptional Customer Experience (CX). Gerry uniquely provides a vetting process to ensure clients are partnering with customer-focused organizations that demonstrate a formal Customer Experience strategy that begins with leadership.
This is Gerry Criscenzo's unique added value over other consultants. He understands that you will be working with "people" to implement and support your new technology solution and that the last thing you want is to be locked into a contract with a poor customer-service provider.